sound issue after upgrading to Windows 10

[sheryltoo]

Sound problem after upgrading to windows 10.

I had been running Windows 10 on  my HP ENVY 15t-j100 Quad Edition CTO Notebook back but had to do a restore back to Windows 8.1. Nothing was wrong with my sound but a week or so later, I upgraded back to Windows 10 and now the sound seems very faint. If I preview a test sound, all seems fine but when I open any program that has a sound with it, it sounds soft. I use to keep my volume at about 40% and that was always plenty loud. I now put it at 100% and it sounds about where it might have been when I had it at 40%. I looked for a new driver on the HP site but the driver says it was released in 2013 which is before Windows 10 came out so I don't know if I should download it.

When checking under device manager, it says my driver is from  July 2016 and I believe it's a generic Microsoft driver.

What driver should I use?

[Paul_Tikkanen · Accepted solution]

Hi:

If you are having issues with the generic MS driver, I suggest you install the W10 driver (which is really a W8.1 driver) from your notebook's support page, and restart the PC.

The reason your audio doesn't work so good with the generic driver is that it doesn't have the Beats Audio enhancements the HP driver has.

Most forum members that have your model notebook reported success by installing the driver on the support page.

[sheryltoo]

Thank you so much. That did the trick.

[Paul_Tikkanen]

You're very welcome.