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- HP Community
- Notebooks
- Notebook Audio
- weak sound in laptop

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05-21-2016 12:41 PM
hello I updated the system in a laptop to windows 10 and I have a weak sound after upgrading updated the driver sound card but it did not help I can not find driver
to my laptop at Microsoft wrote to install the drivers from the hardware manufacturer but can not find please help me fix it or find drivers my laptop is hp pavilion g6 2335sw
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05-21-2016 03:31 PM
Sorry that driver didn't work.
There is no W10 audio driver for your model.
Did you try the W8.1 driver listed on the support page for your notebook? Install and restart the PC.
This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
File name: sp59620.exe
If you have already tried that, unfortunately, I don't have any other suggestions for you to try.
05-21-2016 01:16 PM
Hi:
See if this audio driver works better than the one W10 installed on its own. Install and restart the PC.
This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.
File name: sp63555.exe
05-21-2016 03:31 PM
Sorry that driver didn't work.
There is no W10 audio driver for your model.
Did you try the W8.1 driver listed on the support page for your notebook? Install and restart the PC.
This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
File name: sp59620.exe
If you have already tried that, unfortunately, I don't have any other suggestions for you to try.