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‎03-03-2017 06:02 PM

HP Recommended
Product: 15-ay013nr
Operating System: Microsoft Windows 8 (64-bit)

The led near the AC adator is on and white.  After you press and release the power button, the power led comes on for about 5 seconds and then goes off.  The PC makes no sound or any indication of trying to boot.

 

I've tried the hard reset (repeatedly) also did the step by step instructions including reinserting the RAM. I've tried booting with the battery removed.  All had no effect. Any other ideas or do I need to send this in under warranty?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2017 11:33 PM

HP Recommended

I would request warranty service. Start a request here. Under 'select your issue" choose not listed since you have tried the troubleshooting. The button will then become clickable for "Continue to contact HP".

https://support.hp.com/us-en/contact-hp/product/HP-15-ay000-Notebook-PC-series/10862300/model/110840...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎03-03-2017 11:33 PM

HP Recommended

I would request warranty service. Start a request here. Under 'select your issue" choose not listed since you have tried the troubleshooting. The button will then become clickable for "Continue to contact HP".

https://support.hp.com/us-en/contact-hp/product/HP-15-ay000-Notebook-PC-series/10862300/model/110840...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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