17-w151nr - bootup and sleep problems

[Kirkulees]

My 17-w151nr is not booting up properly or waking from sleep properly. When waking from sleep mode the stystem seems to just hang and you have to power it off and then back on. When powering on the system sometimes just hangs at a blank/black screen, it doesn't seem like the Notebook monitor powers on. Rebooting again usually brings the system all the way back up. I have ran a system test after pressing F2 and it came back clean (no errors). I have replaced USB devices, removed USB devices, and disabled USB boot in the bios but the problem persists. The laptop is completely up to date for both Windows and through the HP support assistant. I have tried to reset the computer by draining the battery and hold the power button for 15 seconds. I have not been able to get the case open to remove the battery completely.

Any suggestions for this issue, it's really annoying.

Thanks,

[The_Fossette]

Hi @Kirkulees

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with sleep mode and booting to Windows.

I’d love to help!

Follow the steps in the below document to fix this issue.

http://hp.care/2dMCqb8

For sleep mode issue follow the steps in the below document.

http://hp.care/2fei8W3

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Kirkulees]

Do you have the instructions for removing the battery from a 17-w151nr Laptop? After removing all the screws I can't get the back cover off, it's like it's glued in place.

Thanks,

[The_Fossette]

Hi @Kirkulees

Thank you for posting back.

Please refer to the below service manual (Page 40) to remove the battery.

http://hp.care/2hKVvHS

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Kirkulees]

I had to order a laptop repair kit, I just don't have the correct tool to get the back cover off. This should arrive Friday at which point I can hopefully perform the reset. I'll update after.

Thansk!

[The_Fossette]

Hi @Kirkulees

Thank you for posting back.

Do let me know how it goes.

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!

[Kirkulees · Accepted solution]

I had installed NVIDIA GeForce Experience and updated the NVIDIA driver after recieving the laptop from HP. I uninstalled the driver that GeForce Experience installed and rebooted, upon reboot the Laptop loaded the Microsoft certified driver. I haven't had the black screen issue since then. This was 3-4 days ago, both sleep mode and reboots are working normally now. No more black screens... Hopefully it stays this way. Going to avoid the Nvidia recomended driver for now, hopefully they fix this in a future update.

Thanks!

[The_Fossette]

Hi @Kirkulees

Thank you for posting back.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!