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‎04-26-2020 07:10 AM

HP Recommended
Product: Probook 450 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi

After replacing the notebook Mainboard, system is telling me the "system board CT is wrong".

How can i remove this message?

 

With regardsIMG_0114.JPG

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2020 07:41 AM

HP Recommended

Hi,

It means there is no serial number or an incorrect serial number entered on the motherboard. You will need to contact HP support or find a HP  service center in your country as they use a special tool (DMI) to program this information onto the system board.

https://support.hp.com/us-en/document/c01443496

 

contact options

https://support.hp.com/at-de/contact/laptops

 

It might be possible to find the DMIFIT tool online.

 

Hope it helps,

David

View solution in original post

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1 REPLY 1

‎04-26-2020 07:41 AM

HP Recommended

Hi,

It means there is no serial number or an incorrect serial number entered on the motherboard. You will need to contact HP support or find a HP  service center in your country as they use a special tool (DMI) to program this information onto the system board.

https://support.hp.com/us-en/document/c01443496

 

contact options

https://support.hp.com/at-de/contact/laptops

 

It might be possible to find the DMIFIT tool online.

 

Hope it helps,

David

Was this reply helpful? Yes No
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