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‎11-06-2016 04:59 AM

HP Recommended
Product: HP Pavilion 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Annii
HP Pavilion 17 Notebook PC
Serial #: 5CD43539KL
Windows 10 Home
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2016 09:39 AM

HP Recommended

Sorry @annjonny

 

That is a HEX halt code and we do not have a master pass code generator yet.

 

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

View solution in original post

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3 REPLIES 3

‎11-06-2016 05:02 AM

HP Recommended

@annjonny

 

When asked for the password just hit enter 3 times.

 

Post any code you receive.

 

REO

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‎11-06-2016 09:18 AM

HP Recommended

A8370BB7

Was this reply helpful? Yes No

‎11-06-2016 09:39 AM

HP Recommended

Sorry @annjonny

 

That is a HEX halt code and we do not have a master pass code generator yet.

 

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

Was this reply helpful? Yes No
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