• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 06:40 PM

HP Recommended
Product: Elitebook 8560p
Operating System: Other

I left my computer on with the AC power cord and screen halfway down to do some printing (printer is above laptop).  When I opened it, it had went into hiberation and as usual I hit the power button, but this time nothing.  I have Windows 10 and I had some programs open at the time.  But now I have tried literally everything but nothing is working.  I did the hard reset, removing the battery, nothing.  I even did the F10.  Nothing.  I also did Windows>B for the Bios restore.  It beeped, shut down, restarted (I did this 8 times like it said) Nothing.  I have ordered a new battery and a new AC adapter.

I can barely hear the fan and the hard drive.  The hard drive light on the front doesn't come on except after I have done a hard reset and plug in the AC adapter, but only as it is trying to boot, but still nothing.  All of the lights are white, nothing is blinking nor do I have amber lights except for maybe one second when it first tries to boot.  I'm wondering if it is my hard drive or the system board.  I'm pretty handy at computers, but if I need to go somewhere else I will.  Also can I just at least get another HDD and transfer what I have on mine to another outside HDD?  Thanks so much!  

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.