Booting/loading promlem windows 10

[aminafsana]

I have bought HP APU Quad Core A8 today from Flipkart but when I on the laptop the window is loading showing "just a moment" I have kept it on about 4 hours but the problem is same.please help me..

[IT_WinSec]

Hello,

Welcome to the HP Support forum. Thank you for your post.

- Could you provide me with your full HP product model as described >> http://support.hp.com/us-en/document/c00033108

- 4 hours is too long - it has hung up. Could you try to perform hard reset/restart - info >> http://support.hp.com/us-en/document/c01684768/

Let me know if it managed to start fine afterwards.

[aminafsana]

HP APU Quad Core A8 - (4 GB/1 TB HDD/Windows 10 Home) Z1D89PA 15-bg002AU Notebook (15.6 inch, Turbo SIlver, 2.19 kg)

[IT_WinSec · Accepted solution]

OK,

Thank you for the clarification.

Did it work - did you manage to restart/start it finally ?

If you didn't can you try to perform factory reset to revert the operating system to the initial condition when it was initially purchased.

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 for system recovery

4. Follow the on-screen instructions to go to Troubleshoot

and either RESET your PC with option to delete all files

or perform HP Recovery (whatever is present/applicable)

Details: > http://support.hp.com/us-en/document/c04758961#AbT9

or > http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

If the above was performed but still did not help, you may want to bring back the PC to the reseller and ask for a replacement. It is still a newly purchased so probably it will work (depending on local laws).

Hope this helps. Let me know how it goes.

[aminafsana]

It has worked. Thanks for helping me.

[IT_WinSec]

You are welcome!

I am glad it works. Don't hesitate to post again in the forum should you experience any issues.