Computer stuck on reset mode

[NickPayne73]

I reset my computer it got to 64% done then the screen went wack and it shut off it restarted went to the 64% then almost instantly it restarted again and its been doing this over and over again.

[Jeet_singh]

Hi @NickPayne73,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I came across your post and wanted to assist you. Don't worry as I have a few steps to help you get through this concern,

Please try these steps here:

Perform a Hard Reset

Attempt a Bios Recovery

Run an Extensive test on the Hard drive from F2

Depending on the test results, If the test passes, I would recommend you once again try to initiate system recovery from the partition. If this option fails, which means that the system file is missing or corrupted.

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[NickPayne73]

It sure didn't work

[Rainbow23]

@NickPayne73, thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the link to perform a system recovery: Performing an HP System Recovery (Windows 10)

Let me know if this works.

I hope you have a good day ahead.

[NickPayne73]

Perhaps you didn't understand I can't even get on the computer because it goes to reset screen as soon as it starts

[NickPayne73]

Like once you reset your computer on windows 10 it goes to a screen with circles and stuff saying backing up and updating drives and stuff and there us a big circle in the middle with the percentage done and it turns on to that and the computer keeps turning on and off onto that screen

[Jeet_singh]

Hi @NickPayne73,

Thanks for the update, I appreciate the time taken to troubleshoot. As I understand that you are still stuck on reset mode. Don't worry we'll work together to find a solution for you,

Have you tried running the test on the Hard drive from the F2? If you haven't run, please run the test and depending on the test results, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[NickPayne73]

I don't know if this will help you or not but when I do run the f2 check it doesn't detect the hard drive

[Jeet_singh]

Hi @NickPayne73,

Thanks for replying. As I understand you have tried to perform the test on the Hard drive and unfortunately, the hard drive is not detected. Not a problem, let's try other steps which should help to fix the issue.

Turn off the computer and then press the power button to turn on and continuously hit the Esc key until you see the Startup Menu - On this screen press the F10 key to boot into the Bios.

On the Bios check for the hard drive and if it's listed run the DPS extensive test.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

Regards,

[NickPayne73 · Accepted solution]

Hey if you want to make a separate post so others can see what to do if they have this same problem.

My problem was the hard drive was corrupted and basicly fried itself so I got another hard drive and it fixed it. This will get rid of the current version of windows and you must install another operating system from windows.


Thanks for the help ~ Nick