Doesn't shut down

[lindyt]

Hi!

My laptop doesn't shut down if I click of Shut down in Start menu or even if I press the OFF button (however it is set that it should shut down if I press it). The screen goes black however the OFF button LED is lightning still both the blowers are cooling the whole machine quietly. 

Could you please advise what's wrong with it?

Thank you in advance!

[DavidPK · Accepted solution]

Hi,

Try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[lindyt]

Thank you, now it works!! 🙂

Regards, Timi

[DavidPK]

Hi Timi,

You're welcome

All the best,

DP-K

[lindyt]

Hi David,

unfortunately it worked only for once. 😞 After I have shut down successfully the laptop, the next time it worked exactly the same as before (doesn't shut down 😞 ). Could you please advise what should I do to make it work temporary?

Thank you in advance, Timi

[DavidPK]

Hi,

On some machines, the 11 series IMEI driver has been known to cause this sort of shutdown issue, so it may well be worth trying an earlier version.

You can use the following method to install an earlier version of the IMEI driver.

Download the IMEI driver on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe

Turn off your wireless card ( should be f12 ).

Open your Downloads folder and run the installer - it will warn you that this is an earlier version, but just continue.

When complete, restart the notebook.

If the machine now shuts down correctly, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the IMEI driver again.

https://support.microsoft.com/en-gb/kb/3073930

Regards,

DP-K