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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2016 07:00 AM - edited ‎12-29-2016 12:06 PM

HP Recommended
Product: EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I bought my EliteBook 840 G1 in February 2014, it runs Windows 10 (64-bit) and was working perfectly fine until yesterday morning. After coming back from the work I tried to turn my PC on just to see it unable to launch Windows. It locks up at HP logo only to reboot couple of seconds later and then gets stuck in the loop.

 

In order to avoid spamming the forum I have done my research and tried all the solutions I could find here on the HP forums before I decided to publish a question.

 

I ran full memory and hard disk checks and they yielded no errors - both tests passed successfully. The next thing I did was to update the BIOS which was outdated but this didn't solve the problem. Afterwards I cleaned the cooling fan, performed hard reset and tried to swap the RAM slots with no joy. Finally I tried removing and replacing the memory module only to fail to boot up once again.

 

Is there something else I could try myself before taking it to the shop?

 

Thank you.

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