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- Notebooks
- Notebook Boot and Lockup
- FAILURE ID GU2P9X-5658GF-XD6U3G-60SB03 hard disk test
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01-18-2017 10:17 AM
when switched on screen remains black, cursor blinking, fan has sound
Solved! Go to Solution.
Accepted Solutions
01-18-2017 10:22 AM
Hi,
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://welcome.hp.com/country/w1/en/contact_us.html
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-18-2017 10:22 AM
Hi,
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://welcome.hp.com/country/w1/en/contact_us.html
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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