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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2016 11:41 AM

HP Recommended
Product: G62
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I hope you are well. I am looking for some assistance. Any help is greatly appreciated. HP G62 Laptop.

 

My Laptop came with Windows 7 but recently upgraded itself to Windows 10.

 

Problem: When I press the power button on my laptop I hear the fan come on. However nothing boots up and the screen remains black, no cursor, no logo, nothing. I am unable to do anything i.e enter safe mode as I cannot see anything and the laptop is not responding to key commands i.e esc or win+B.

 

What I have tried already:

 

Hard Reset (all sorts of ways: battery out, drain power with button etc)

Key commands upon startup i.e pressing escape repeatedly, windows key + B, win key + P to change screen?! No Keys do anything.

Switch on/off multiple times quickly to initiate system repair or whatever it is called.

I removed RAM boards and checked each independantly in each slot.

Disconnected CMOS battery, left it for 3-4 minutes. Reconnected.

 

None of this has done anything. Please help!!!

 

Thanks,

 

Neil

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