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HP Recommended

I installed the Diagnostic system UFEEAII, i shutdown my laptop and press F2 and it takes me to the diagnostics screen and it says "Initializing system diagnostics..." and it says for like 30min i never reach the menu to start the test.

Is there any way to solve it?

 

I have "HP Pavilion dv7-4171sf "

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok. I checked the specs for the pc and here is what I got.

 

I see a fix available for your pc in the support website. I suggest you go to the following website and scroll to - Utility Tools - download and install the HP Unified Extensible Firmware Interface (UEFI) Support Environment software tool to hopefully make the software work 🙂

 

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-Entertainment-Notebook-PC-series/424...


Question - Which hardware did you want to test ? If it is just the hard drive or memory then alternatively you can use the BIOS to test them.

 

 

Follow the document below and scroll to - Testing using HP Basic System Diagnostics, and follow the steps.

 

http://support.hp.com/us-en/document/c03467259

 

 

 

**Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!


**Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


**Although I am an HP Employee, I am speaking for myself and not for HP.

 

I am an HP employee

View solution in original post

8 REPLIES 8
HP Recommended

Hey Zeref,

 

The version listed on the download page for your model is not the latest version of the UEFI Diags.  Make sure you have this version:

 

Download (v. 6.3.0.0)

 

-wes


I am an HP employee.
HP Recommended

Hello

 

I think the installation did not go through properly. Use the following link to download the latest version of diagnostics tool.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_...

 

Use the following doc that guides you how to perform diagnostics.

 

http://support.hp.com/us-en/document/c03467259

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

***Although I am an HP Employee, I am speaking for myself and not for HP***

I am an HP employee
HP Recommended

I downloaded from the link you gave me and i completly erased the old version including the partition and made a new fresh one with the installation i restarted my laptop and pressed F2 they told me to choose a language i picked "French" and got the same initializing blabala issue.

 

I can't never reach the menu.

HP Recommended

Thank you for replying back.

 

Can you provide the exact message that comes up ?

 

Try the english version and let me know if the same error comes up ?

 

If still the same thing happens then you might want to install and run the software through USB.

 

Use the following document and go to the section - Testing from an external USB drive

 

http://support.hp.com/us-en/document/c03467259#UEFI_Testing

 

 

**Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

 

**Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.

 

**Although I am an HP Employee, I am speaking for myself and not for HP.

I am an HP employee
HP Recommended

 

I did it with USB and i get this, the same result as normal installation.

HP Recommended

Ok. I checked the specs for the pc and here is what I got.

 

I see a fix available for your pc in the support website. I suggest you go to the following website and scroll to - Utility Tools - download and install the HP Unified Extensible Firmware Interface (UEFI) Support Environment software tool to hopefully make the software work 🙂

 

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-Entertainment-Notebook-PC-series/424...


Question - Which hardware did you want to test ? If it is just the hard drive or memory then alternatively you can use the BIOS to test them.

 

 

Follow the document below and scroll to - Testing using HP Basic System Diagnostics, and follow the steps.

 

http://support.hp.com/us-en/document/c03467259

 

 

 

**Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!


**Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


**Although I am an HP Employee, I am speaking for myself and not for HP.

 

I am an HP employee
HP Recommended

Problem solved thanks, i installed the program you told me and it worked 

HP Recommended

@Zerefcrash

 

You can always click on the Thumbs up to thank me 🙂

 

 

 

**Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!


**Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


**Although I am an HP Employee, I am speaking for myself and not for HP.

I am an HP employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.