HP ENVY 15 freeze on shutdown

[kroppe]

Hello, as title my HP ENVY 15 freezes every time I shutdown it or I put it into sleeping mode. The LED light stays on and battery if connected is uncharged, so I have to hard shutdown the laptop every time. I have already tryed several solutions suggested from the forum, but unfortunately I am not able to install an older version of the Management Engine Interface. I have already disabled fast startup and changed a lot of settings that could cause trubles with the shutdown, but nothing has worked.
Thank you for you help, any suggestion is welcome. 

[DavidPK · Accepted solution]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[kroppe]

 The fix seems to work nice and now shutdown and sleep mode are functioning.  I've really appreciated your help, thank you for the assistance.

[DavidPK]

You're more than welcome

All the best,

DP-K