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Locked

‎04-15-2017 01:37 PM

HP Recommended
Product: HP EliteBook R840 G2
Operating System: Microsoft Windows 10 (64-bit)

I have locked my BIOS & completely forgot the password and now need to reset. Can anybody help me

Regards,

 

 

Szars
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 01:44 PM

HP Recommended

Hi,

 

Unfortunately,  business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

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Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎04-15-2017 01:44 PM

HP Recommended

Hi,

 

Unfortunately,  business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎04-15-2017 02:22 PM

HP Recommended

Great, Thank you

I will contact HP Support

Regards

Szars
Was this reply helpful? Yes No

‎04-15-2017 02:24 PM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎04-16-2017 07:38 AM - last edited on ‎04-16-2017 11:11 AM by Retired

HP Recommended

Good afternoon. Please help me, when I try to access the BIOS of my HP Probook 640 G1, it asks me for "User ID: BIOS Administrator". I do not know what the code is. The computer serial number is [Personal Information Removed]

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