HP Envy 17 Screen startup issues

[DavidJ30]

Hi, my laptop was on low battery and the screen the turned black when I plugged in the charger. Now it won't seem to startup at all. The screen remains black after turning it off and on. I've tried removing the battery and unplugging everything for a hard reset but no lock. Have also tried pressing window button + B key while powering on. So far nothing has worked. Caps lock light blinks twice once the laptop is on. Any help would be tremendous thanks

[Jeet_singh · Accepted solution]

Hi @DavidJ30,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the computer is not booting into the windows anymore,

To provide an accurate solution, I'll need a few more details:

What is the sequence of the blinks? (Example: 3 blinks and then pause 3 blinks again, in a loop)

As I understand the caps lock light blinks twice in a row, which indicates to be an issue with the Bios corruption.

Please click on the below links once you identify the blink code and resolve the issue:

Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot

Computer Does Not Start and Emits a LED or Beep Code

If the issue persists, I would suggest this be a hardware failure, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[DavidJ30]

Thank you for the lengthy and helpful response. However, I took the laptop to a pc repair location where I was informed that the repair wasn't worth the cost and had to buy a refurbished laptop and extract my files to a hard drive usb. Motherboard failure due to what I belive to be BIOS corruption destroyed the pc and resulted in me having to purchase a replacement.