HP Envy m6-p013dx Boot Device not found

[PhantomDragon7]

Yesterday I was playing a game on this laptop when the entire device suddenly froze and was completely unresponsive. I forced a shutdown and upon my attempt at rebooting, it gave me the "Boot Device not found" error.

Anyone have any ideas on how to fix this? For whatever reason, HP didn't include any sort of System Repair/Recover disk or flashdrive so none of the fixes I've found on other forums will work for me unless they'll remedy that in my warranty dispute.

After several attempts, I managed to boot into the HP System Repair UEFI and ran a hard drive test to be met with this message: 

"Testing Drive: 1

Hard Drive SMART Check: FAILED

FAILURE ID : QC127L-8588AD-XD7WMG-609P03

PRODUCT ID : M1W20UA#ABA

Hard Drive 1 - Primary HDD Bay*

..."

(typed from reference photo)

All boot attempts therafter gave me a message stating that there was imminent failure detected and the boot process was halted to avoid damage.

Anyone have any ideas on how to fix this? For whatever reason, HP didn't include any sort of System Repair/Recover disk or flashdrive so none of the fixes I've found on other forums will work for me unless they'll remedy that in my warranty dispute.

[GBL84 · Accepted solution]

Welcome to the forum !! PhantomDragon7

The hard drive has S.M.A.R.T. technology.  This tests your hard drive for possible failure.  In your case, it appears that your drive is ready to fail.  I suggest replacing with a new drive.

In Warranty

If the computer is in warranty, contact HP Customer Support for assistance in replacing the hard drive. After replacing the hard drive, use recovery discs to replace the software that came with the computer.

Out of Warranty

If the computer is out of warranty, most retail computer stores can help you select a replacement hard drive. Many computer stores can replace hard drives for a fee. Buy and install a hard drive with a storage capacity similar to or larger than the original hard drive.

If you want to install the hard drive yourself, follow the installation instructions that come with the new drive. You can also search HP Customer Care for hard drive replacement documents, or refer to the in-box documentation that came with the computer for information about opening the case and installing a hard drive.

After replacing the hard drive, use recovery discs to replace the software that came with the computer.

You can also http://support.hp.com/us-en/checkwarranty to verify the warranty status

You may order recovery Media here : http://support.hp.com/us-en/mediaorder/HP-ENVY-m6-Notebook-PC-series/7771353/model/8381917/softwarei...

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[PhantomDragon7]

Thank you very much for the prompt response and for your time.

Yes, unfortunately the warranty was expired... But I still don't understand why they did not include the repair drive in the first place. Any idea why that may be?

Also, do you know if it will be possible to salvage anything on the drive after I put a new one in?

Finally, thank you so much for the link to order a new recovery drive... I've been trying to find that page for ages.

Hats off to you!

[GBL84]

You are very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee