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‎10-20-2016 06:15 PM

HP Recommended
Product: 15-au091-nr
Operating System: Microsoft Windows 10 (64-bit)

So here's the lay down, last night I decided to play some Hexxit (Minecraft modpack) for about 5 hours. It was about 9:30PM and had to go to bed so I did CTRL ALT DEL and clicked shut down. Forward to the next morning, I finish getting prepared for school and grab my laptop to view my emails just as I do everyday.  I prop the lid open and push the power button, slowly realizing that something is wrong. I hear no fan starting, but the power LED is on and so is the light that recognizes the PC charging. I gave it a hard reset which did nothing. The battery is unremoveable so I can't reset it by those standards and if I attempt to do so, my warranty will be void which foreshadows the fact that I got this laptop recently (a week ago to be exact). I realized something was off because when you start any laptop, the fan will kick for a few seconds then die down until the PC gets a task. If you people need more information just ask me, I will be online to hopefully have a working solution. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2016 08:02 AM

HP Recommended

Oh well, I returned the Pavilion and I decided to go with an Asus laptop, where it won't break on me on the 12th day. HP is dying slowly anyways. Screw them. 

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4 REPLIES 4

‎10-20-2016 08:18 PM - edited ‎10-20-2016 08:20 PM

HP Recommended

Fill out the form here to start an online support case:

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-15-au000-Notebook-PC-series-(Touch)/1086...

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-20-2016 08:51 PM

HP Recommended

Is there a way where I don't have to provide my mobile phone number? I prefer to be contacted via email than by phone.

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‎10-20-2016 09:00 PM

HP Recommended

Number is required. Sorry. They won't call you without asking if they can call you back in event you are disconnected. After you fill out the form they will give you a number to call or offer online chat in some instances.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-24-2016 08:02 AM

HP Recommended

Oh well, I returned the Pavilion and I decided to go with an Asus laptop, where it won't break on me on the 12th day. HP is dying slowly anyways. Screw them. 

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