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HP Recommended
HP Pavilion G7
Microsoft Windows 8 (64-bit)

I bought a HP Pavilion HP Pavilion g7-2217cl Notebook PC with Windows 8.0 preinstalled, when it came out at Costco back in 2012-2013, and no issues with it. I recently had some BSOD(Blue Screen Of Death) issues with it and when I went into the HP Recovery built into the computer to do a full system restore/recovery to make it as if it was brand new, it experienced a BSOD when reinstalling the OS and now I don't get any options other than F2 System Diagnostics, which leads to the options: Memory Test, Hard Drive Check, Language, and Exit. I have done both the Quick and Extensive Check on the Hard Drive and the Memory Test with no errors being found. I can get into the BIOS and it will be able to save changes to the BIOS settings. I believe that during the reinstall of the OS from the HP Recovery it got corrupted by the BSOD and think that I need a HP Windows 8.0 install. I don't have access to the OS on the laptop as it will not boot to the desktop even in safe mode. I have tried to restore the BIOS setttings to default and get no change.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You can order W8 recovery media from HP at the link below.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5309540/...

 

Or you can download this plain W8 OEM ISO file below and try that.

 

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

 

Use this tool to transfer the ISO file to a DVD or USB flash drive.  The tool will also make either media bootable.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

You can order W8 recovery media from HP at the link below.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5309540/...

 

Or you can download this plain W8 OEM ISO file below and try that.

 

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

 

Use this tool to transfer the ISO file to a DVD or USB flash drive.  The tool will also make either media bootable.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.