• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-04-2016 07:05 PM

HP Recommended
Product: HP Stream 11; 2016 model
Operating System: Microsoft Windows 10 (32-bit)

HP Stream 11; 2016 model. Installed a few updates, then tried to install the BIOS update (Intel Processor). Failed. Now the computer will not shut down, no matter what I try (holding down power button, etc). Nothing. Unit is plugged in, battery will not charge (50% left). Will not connect to any website except HP assistant. Should I just let the battery die and see what happens? Battery is sealed; I can't remove it either. Power button is useless. Help!!!!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2016 08:17 PM

HP Recommended

Yes, letting the battery die has worked for others here.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-04-2016 08:17 PM

HP Recommended

Yes, letting the battery die has worked for others here.

Was this reply helpful? Yes No

‎08-06-2016 02:42 PM

HP Recommended

Yes, IT WORKED! Thanks!

Was this reply helpful? Yes No

‎01-09-2020 11:51 AM

HP Recommended

This solution doesn't work for all computer.  Computers have a dead battery plug back in to power and when powering the computer is still flashing.  Anybody have another solution?

Was this reply helpful? Yes No

‎01-11-2020 04:05 PM

HP Recommended

@SG_IT-Tech1 Welcome to HP Community!

 

I understand that the HP Stream 11 will not responsive.

 

Don't worry I'd like to help you out.

 

Did you make any hardware or software changes on your PC?

 

Have you tried checking with a different adapter?

 

Splendid analysis and remarkable patience shown. It is immensely appreciated.

 

Check if the pin inside the DC (Charging) port is bent or broken.

 

Try plugging the adapter into a different wall outlet and check if it helps.

 

Please try the steps recommended below.

  1. Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!

  2. Disconnect the AC power adapter and then press and hold the power button for at least 15 seconds.

  3. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.

Also, refer to this article to further troubleshoot no power issues with your laptop. Click Here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.