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‎03-22-2024 01:57 PM

HP Recommended
Product: OMEN 15-en0000 Laptop PC (1C099AV)

Hello i have problems with my HP Omen 15. Few months ago it starts bsod. I try to find out what is going on. Many times recovery, ram replacement etc. checking disk n more. Today i try Hardware UEFI tests and on Processor i have this massage:

 

Processor Check : SOFTWARE ERROR

 

PASS ID : 23808-64410- 09456

Serial Number : (my serial number)

 

Thx for replies really looking for help. 

Category:
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2 REPLIES 2

‎03-22-2024 03:03 PM

HP Recommended

I wish we could help you -- but we can't.


Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.


You have a couple of different options to chose from ...

--------------------

The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.

The community Win11 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.elevenforum.com/questions/bsod/

--------------------

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎03-26-2024 04:57 PM

HP Recommended

Hi, thank U for response. I manage to recover my laptop by myself. I will leave here a note that maybe someone will have to troubleshoot similar bsod on that machine. 

 

I made a long road, even installing few linux distros where i find out that my ram could be corupted. I bought new sticks but i doesn't work. Still BSOD. Today i was ready to go to professional support and pretty sure that it have to be some kind of hardware malfunction. For last try i thought about BIOS update, i install w10 download HP diagnostic tool, everything pass the test. Then I downloaded latest BIOS drivers and install, reboot. Then i click on BIOS update on HP app, something was downloaded. One more reboot and finally my laptop is working smoothly without any problems for 10+ hours straight 🙂

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