Hp driver encryption

[Mudarjamal]

I have installed Hp driver encryption, when asked me to restart. after that it showd a scrren to enter the password after that it hangs on black screen with a blinkin prompet, How much time do i need to wait?

[WAWood · Accepted solution]

Mudarjamal

Sorry to be the bearer of bad news, but a black screen with blinking cursor means that the hardware boot routine can't find the Windows boot loader -- and that is probably because, based on your thread title, that you encrypted the boot loader along with the OS files.

When you do that, Windows can NOT boot because the boot loader must NOT be encrypted for it to work.

Don't mean to be harsh, but you should not be messing around with drive encryption unless you know exactly what you are doing.

What MIGHT work is attempting to reinstall the Win10 boot loader files.  You will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.

Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit).  While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!

Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

You will need to go to the Advanced Options screen and click on Startup Repair.  You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

If this works, your PC should boot OK.

If it does not, the only recourse then is to do a full factory reset of your PC, and in order to do this, you would need to order HP Recovery Media.  This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939

Good Luck

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