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‎05-06-2017 11:18 AM

HP Recommended
As above the laptop is not booting up, the hard drive is not being detected and everything is wiped. I still have warranty can I send it off to be fixed?
2 REPLIES 2

‎05-06-2017 12:22 PM

HP Recommended

Hello @Suggsy

 

Welcome to the HP Support forum. Thank you for posting.

 

If your PC has an active warranty, you can send it to HP for repairs. You can contact support via chat option here > https://support.hp.com/us-en/contact-hp

 

If you get a message Boot device not found during PC start up, you may read this thread here >> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Boot-device-not-found/m-p/6059807/highlight/f...

and follow the steps to diagnose and attempt to fix the issue on your own.

 

 

Let me know if you experience issues.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎05-06-2017 01:40 PM

HP Recommended
I've tried all of the steps but to no avail. I will contact the support team through the link you gave me. Thanks for your help.
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