Invalid serial number message upon start up

[Meg_Lop]

When I log on I get an error message. I looked up the message code and it says my serial number wasn't entered correctly during my update.

[GBL84]

Dear Customer,

Please tell us whether your PC was serviced by HP recently!

Please go through the below document:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01443496

On startup, if you see a warning message that indicates that the system has found an invalid serial number .

Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - X XXXX XX XX XX XXX

You may see this message after you send your computer in for service. It indicates that a technician replaced the system board or component but failed to input the new serial number in the system.

To resolve this issue, contact HP for further assistance. You will be asked to provide the fourteen digit System Board Commodity Tracking Number (CT) that is included in the error message.

  Contact HP

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Meg_Lop]

No, I never took my computer in for service. It was running rather slow so it just sits on my computer desk. It just started doing it on its own. I just did an update on it myself and that still didn't help.

[GBL84 · Accepted solution]

Dear Customer,

I recommend you to Contact HP Technical Support over the Phone for further assistance as the Serial number has to be reentered/Tatooed  using a unique tool.

You can also Check your warranty Here to verify the warranty status

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee