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‎04-16-2024 10:21 AM

HP Recommended
Product: HP ENVY Laptop PC 17-cg1000 (19S97AV)
Operating System: Microsoft Windows 11

My laptop just stopped seeing the hard drive over night.  I shut it off for the night and the next day it says there is no hard drive found.  It has just been sitting on the desk, hasn't been moved for months.  I have tried all the options listed on the site, and there is no hard drive found to test.  I have un-set and re-set the drive (small SSD).  Did the hard drive just implode overnight?!

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‎04-19-2024 11:51 AM

HP Recommended

How small, in terms of capacity, is the SSD? Asking because I'm wondering if the OS is installed on the SSD instead of the HDD.



I am a volunteer and I do not work for, nor represent, HP
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