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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-11-2016 07:26 PM - edited ‎09-11-2016 07:27 PM

HP Recommended
Product: HP Elitebook 8560w
Operating System: Microsoft Windows 7 (64-bit)

Description of Problem: I'm getting a blank screen and crash whenever my NVIDIA card is enabled. It started off when I was playing a game, and then it started happening shortly after boot-up or when I tried to do anything. Now it crashes right at bootup or right after the display switches over from the onboard GPU during a fresh driver install.

 

I've had this computer for three years and the problem just started.

 

Troubleshooting: Tried everything I could think of honestly. Initially I was running Windows 7 and I tried every variation of NVIDIA driver version, including trying to get all my drivers from the HP site for this model. Then I upgraded my chipset drivers and it worked fine... for a day. After that it would crash right after bootup and I would have to go in safe mode do disable the driver to be able to log back in.

So I brought it to a repair place to run an analysis and they said that it was a software issue and not a hardware issue and that I need to do a clean install. So I wiped the drive and decided to try a clean install with Windows 10 but after I updated the drivers I'm getting the same issue right after bootup. I tried a few different drivers including a clean install with just the graphics driver but as soon as I would restart and the display would switch to the NVIDIA card during the install I would have a second of display and then it would go black and, a few seconds later, shut off. This would happen again at bootup until the video card is disabled from safe mode. I'm now using the latest NVIDIA driver (353.62) but I have to leave my card disabled in order to use the computer.

 

I'm completely out of ideas at this point and any help would be very much appreciated.

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