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‎07-07-2020 05:14 AM

HP Recommended
Product: Hp 15 bs000 laptop
Operating System: Microsoft Windows 10 (64-bit)

Initially I thought it was due to malware that the keyboard wasnt responding. So did a reset but after working for a while it stopped responding again. Tried uninstalling the driver, starting in safe mode but none seems to work. Does not seem to be a hardware issue because the keys respond when performing the component test in the bios settings and to be clear the caps lock button indicator does glow when pressed. Need help !!!

1 REPLY 1

‎07-09-2020 03:30 PM

HP Recommended

@Bl4ckm4mba Welcome to HP Community!

 

I understand that the keyboard is not working.

 

Have you tried to update the BIOS?

 

Please perform the keyboard test again and let us know any failure code.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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