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‎05-16-2024 07:28 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q879AV)
Operating System: Microsoft Windows 11

I have a recurring issue with the screen not waking from sleep mode. I managed to fix this from another post on this site by updating the graphics driver. Unfortunately  a routine software update on the laptop has caused the problem to come back and I can no longer find the post that helped me to fix the issue previously. This seems to be quite a common problem with HP laptops. It is disappointing that this has not yet been addressed by HP Support. HP Support Assistant has not been of any help nor have the Virtual assistants on the HP Support site.

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‎05-16-2024 10:18 PM

HP Recommended

I believe you have Intel's Iris video

 

If you have that iris graphics chip then this is the latest driver

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

 

In addition, try updating  all Intel drivers using the intel support assistant

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

 

Let me know what happens.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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2 REPLIES 2

‎05-16-2024 10:18 PM

HP Recommended

I believe you have Intel's Iris video

 

If you have that iris graphics chip then this is the latest driver

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

 

In addition, try updating  all Intel drivers using the intel support assistant

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

 

Let me know what happens.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
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‎05-16-2024 11:28 PM - edited ‎05-16-2024 11:54 PM

HP Recommended

Intel support assistant and driver updates fixed the issue thanks

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