Laptop won't turn on or charge

[Mimi207]

My laptop won't turn on when I press the power button. It also won't charge the battery. I have had this laptop for almost 2 years now an this is the first time I've has this problem. I have tried removing the battery and pressing the power button for 30 seconds. I'm not sure if I need to replace the battery.

My laptop is Windows 7 home premium.

How do I fix this problem?

[KNRK · Accepted solution]

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are not able to Power ON the Notebook and wanted to fix the issue

Please perform below shown steps to find out if this is a software or hardware issue:

1. Remove all Peripherals and Cables, Disconnect them and try to Power ON the Unit

2. Check for LED Light Status and ensure Power Button spring action is normal

3. Swap with a known good Power Cord and Power Adapter

4. Incase no Adapter is available, Check if the Power Adapter is slightly warm

Note: This will give us a hint that the Power Adapter might be fine

5. Do you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last time

Note: Ensure there is no liquid spillage or Power Outage

6. Check if the AC Adapter Port is loose/broken

Note: If the Notebook doesn't Power ON even with a known good Power Adapter this confirms the Hardware fault with System Board or the DC Power Circuit

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

I work on behalf of HP

[Mimi207]

My laptop was connected to the Ac Adapter when I was turning it on. The fan moved for a bit and that's when everything stopped working. The led lights were not on like usual when I charge my laptop.

I'm not sure whether it's the AC adapter, the battery, or a software/hardware problem.
The laptop won't power on.

It's a HP Pavilion dv4.

[KNRK]

Could ypu please test your Notebook with a known good AC Adapter and Battery, so we can immediately decide what has gone wrong

Please reply to this post with the result

Regards,

K N R K

I work on behalf of HP

[Mimi207]

I tried using a known ac adapter and my computer was able to power on normally. It even showed that my laptop had 89% battery still. The weird thing is I tried to use my ac adapter that wouldn't turn on before and it worked normally again. The laptop is able to charge normally again. I'm not sure why it didn't work in the first place. So is there a problem with my current ac adapter?

[KNRK]

Yes!! You can replace it and that will fix the issue

Regards
KNRK
I work on behalf of HP