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‎05-03-2017 05:48 PM - last edited on ‎05-03-2017 05:53 PM by Retired

HP Recommended

My Notebook with Pro ID:M5H37UA#ABA,  is having trouble restarting. It shows a blue pahe with stope code : BAD SYSTEM CONFIGURATION INFO. Pls help in restoring it back to normal way of operation. Timmy

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2017 01:10 AM

HP Recommended
  1. Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed.
  2. On the Choose an Option screen, click Troubleshoot.
  3. On the Troubleshoot screen, click Reset your pc.

If this does not work-you may have to go through the steps again and choose Recovery Manager, then do a System Recovery which will restore the laptop back to factory settings. If you have files,photos that are not backed up be prepared to do it before recovery-external usb hard drive, usb flash drive.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎05-04-2017 01:10 AM

HP Recommended
  1. Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed.
  2. On the Choose an Option screen, click Troubleshoot.
  3. On the Troubleshoot screen, click Reset your pc.

If this does not work-you may have to go through the steps again and choose Recovery Manager, then do a System Recovery which will restore the laptop back to factory settings. If you have files,photos that are not backed up be prepared to do it before recovery-external usb hard drive, usb flash drive.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-06-2017 04:57 PM

HP Recommended
Thanks for the assistance. It really helped.
Was this reply helpful? Yes No

‎05-06-2017 11:34 PM

HP Recommended

You're very welcome.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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