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- HP Community
- Notebooks
- Notebook Boot and Lockup
- My computer won't start properly

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04-03-2017 05:28 PM
Solved! Go to Solution.
Accepted Solutions
04-04-2017 05:48 PM
Hi @Pinkalicious,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand the computer isn't booting into windows anymore, instead you get the error message - "boot image is not found",
You've performed the hardware test and it resulted with the failure ID, 67PNTF-8238JV-PXPJMF-60X903
Here's what the ID represents:
Hard Disk 1 Full Test Failure
You will need to get the hard drive replaced, this can be done either using the HP Part store Or call the HP Phone support for a repair service.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards,
Jeet_Singh
I am an HP Employee
04-04-2017 05:48 PM
Hi @Pinkalicious,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand the computer isn't booting into windows anymore, instead you get the error message - "boot image is not found",
You've performed the hardware test and it resulted with the failure ID, 67PNTF-8238JV-PXPJMF-60X903
Here's what the ID represents:
Hard Disk 1 Full Test Failure
You will need to get the hard drive replaced, this can be done either using the HP Part store Or call the HP Phone support for a repair service.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards,
Jeet_Singh
I am an HP Employee