My notebook would not start. the power indicator is on but the screen is not powered

[medconb]

Got this laptop from Germany just over a month and the half ago. This morning it was working well, I left idling and stepped out. Came back tried firing it up again, it refused to boot. The power indicator light is on but the screen is not showing anything.

[Chimney_83 · Accepted solution]

Greetings @medconb, 

Welcome to HP Forums and Thanks for the post. 

I understand that your computer is not booting the desktop. 

Not to worry, I will be glad to assist you. 

Were there any updates being installed on your computer before the issue started?

Have you tried any troubleshooting steps on your computer?

Recommend you to do a hard reset and try the steps suggested in this interactive guided troubleshooter.

Let me know how it goes. 

[medconb]

Thanks... I'd already got it sorted out much earlier though. I did a hard reset and it's now up and running...

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.