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HP Recommended
Microsoft Windows 8 (64-bit)
Laptop has a broken screen. Only way to reset it is to navigate the BIOS settings and tell me exactly what to press. I need to change the default startup so it will boot with a USB. This USB will upgrade the laptop to Windows 10 and I'll be able to continue using an external screen. The model is HP pavilion 17-e028ca, creating instructions on what keys go click(up, down, left, right etc) so I can reset this thing. External screens won't give me access to settings. Thank you.
1 REPLY 1
HP Recommended

Hi @411607 ,

 

Welcome to the HP Forum!

 

Thank you for joining the HP Forum community.  It is a great resource for information, tips, and solutions that have helped others. Here is a link to First Time Here? Learn How to Post and More as a guide should you have any concerns or questions about the process.

 

I grasp that your  display screen is broken and you would like to be able to change the boot order to be able to upgrade to Windows 10 and use your external screen.   Please review this post by @DavidPKRe: How do I connect my laptop to an external monitor as it may aid it getting the external to display the settings.  Here is a link to HP PCs - Configuring the Boot Order in the System BIOS.

 

If you are still unable to get an image on the external, then  disconnect the display internally, forcing it to see the external.  Here is a link to HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC Maintenance and Service Guide.  Please note chapter 6, page 65 for guidance in disconnecting the display.

 

Please let me know the outcome?

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs Up” below!  🙂  If you require further assistance let me know and I will gladly do all I can to help.

Sparkles1

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.