Notebook Sticks On Boot Menu

[Rcwalla]

When I try to start my PC, it goes straight to the boot menu. From there, nothing happens. I can't make any selections. All I can do is shut it down.  I tried reseating the memory, and did a hard reset, but the result is the same. Any suggestions?

[visruth]

Hi,


Specs: http://support.hp.com/in-en/document/c03074596

Your laptop came with Windows 7 64bit from factory.


Did you create Recovery DVD/USB after first setup?

Please test hard drive extensively from BIOS:
http://support.hp.com/in-en/document/c01443317


Regards

Visruth

[Rcwalla]

Hello.

I cannot access the boot menu.  That's my main issue.  The boot menu comes up automatically, but I can't select any of the options.  All of the keys are unresponsive.

[visruth]

Connect external keyboard and try.

[Rcwalla]

Yes, that worked. 

I was able to boot into Windows.  I restarted and ran the diagnostics, and they all passed.  At this point, I'm guessing that the keyboard must be bad.  Are they easy to replace?

[visruth · Accepted solution]

Hi,


For use in the United States 646125-001�

Page 49-51: it can be replaced, but needs minor disassembly
http://h10032.www1.hp.com/ctg/Manual/c03138231

http://www.ebay.com/itm/New-HP-COMPAQ-Presario-646125-001-646125001-MP-10N63US-886-US-keyboard-Black...


Regards

Visruth

[Rcwalla]

Yeah, it dodn't look too tough.  I'll give it a try.

Thanks for your help!

[visruth]

You're welcome 🙂

Good luck!