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‎09-20-2016 09:33 AM

HP Recommended

I have the same problem...caps light blinks 2 times intermittely ...power light is on nothing else i hooked to external monitor nothing shows up......WHAT CAN I DO?

6 REPLIES 6

‎09-21-2016 02:25 PM - edited ‎09-21-2016 02:25 PM

HP Recommended

Hi @luckylady1960,

 

Thank you for your inquiry. I am happy to help.

 

I grasp that your notebook will power on but the screen remains black or blank and the Caps Lock light blinks two times intermittently. You tried connecting an external monitor but there was no change. Here is a link HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. As two blinks indicate a corrupted BIOS here is a link to HP Notebook PCs - Restoring the BIOS. Please let me know the outcome.

 

Please click the “Thumbs Up” below to thank me for my efforts! If one of my posts help you to resolve the issue you are experiencing, please click the "Accept as Solution" so that others who may be having the same difficulty can find the answer more efficiently. Thanks for taking part in the HP Forums!

 

Sparkles1

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‎09-21-2016 03:52 PM

HP Recommended

I did as you said...USB lights up but nothing comes up on black screen...windows key and b show 2 lights intermittely but usb wont go through.now what?

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‎09-22-2016 07:03 AM

HP Recommended

Hi @luckylady1960,

 

Thank you for your response.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works  please review this link. 

First Time Here? Learn How to Post and More

Sparkles1

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‎09-22-2016 07:03 AM

HP Recommended

I have escalated your issue to the appropriate team. Please take a moment to read HP’s Privacy Policy at http://www8.hp.com/us/en/privacy/ww-privacy.html

Sparkles1

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‎09-22-2016 11:18 AM

HP Recommended

thank you for forwarding this problem

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‎09-30-2016 10:38 PM

HP Recommended

seems the motherboard went bad........my warranty just ended---go figure....I am dependant on my laptop and now...im without

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