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‎03-01-2017 03:11 PM

HP Recommended
Product: Pavilion G 2213sa
Operating System: Microsoft Windows 10 (64-bit)

Can anybody help please?

 

I have been having problems with my laptop for the past few months being really slow and locking up completely. I followed the instructions to do recovery back to the start and it failed big time.

 

It's now coming up saying Boot Device Not Found. I have followed the instructions on the support to reset hard drive. I have tried to restore BIOS Settings but it comes back up with Boot Device Not Found. 

 

I have also tested the hard drive with the diagnostics test and it comes up Smart Check passed but short DST failed.

 

I still have the recovery disk but not sure if this will work and how to reinstall them. 

 

In the testing screen it comes up failure id: 9CW0R1-6GU8HU-MFPX0K-60W703.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2017 03:55 PM

HP Recommended

DST: Fail means the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎03-01-2017 03:55 PM

HP Recommended

DST: Fail means the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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