Reset BIOS Pasword

[IlyasMoussa]

Hi folsk I wanna reset my BIOS  Admin Password I don't remember that I configured any password forit BUT I think it is because I installed HP Security Manager maybe 

any way wanna reset the password thanks in Advance for you help 

[IT_WinSec]

Hello @IlyasMoussa

Thank you for posting in the HP Support forum.

Most business class notebooks (including yours Probook and Elitebook) have better security. You will have to contact HP Business Support for assistance on removing the password.

Here is how

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Assistance for such issues is usually free of charge.

Hope this helps. Let me know if you face any difficulties.

[IlyasMoussa]

Many thanks for yourh elp , I'm asking .. Is there's any other ways in order to accomplish that ? 

[IT_WinSec]

Hi,

You are welcome. No, unfortunately not. But don't you worry - it doesn't hurt, it is relatively fast and for business class computers it is free of charge.

If the post solved your problem, please, mark the comment as accepted solution. Let me know if you face difficulties contacting HP.

[IlyasMoussa]

please I'm still stuck in active with my problem links you provided to me requires that my lap top in the warrantey status and I am  NOT how can I solve that is there's any e-mail I can send to them in order to help me 

[IT_WinSec · Accepted solution]

Hi there,

Thank you for replying back.

There is nothing to solve. As mentioned above assistance for such issues is usually free of change. For business class notebooks you should still be able to reach to support.

For example, at the moment I also use out of warranty product - Elitebook and I tried to contact HP Support and it was successful despite the warnings.

1. Go to http://www8.hp.com/us/en/contact-hp/business-support.html

2. Select Business products

3. Select Chat

4. Enter your product's SN

and follow the steps:

5. You may get a message like this

6. Select that you still want to continue > Submit

7. Click on "Chat now with a support representative"

[IlyasMoussa]

many thanks to you my friend I didn't know that I can have  a chat with them to get the file to reset my BIOS even Iam out of warrantey Iam gonna give it a try 

[IT_WinSec]

You are welcome!

You can have a chat with them, yes.

Here is how it works:

Level 1 Agent will collect from you all the required info

He or She will escalate the matter to tier 2 support engineer

This tier 2 engineer will contact you via email after 2-3 business days with the needed SMC.bin file tailored to your specific machine and will provide you instructions you need to follow (in the email).

If you face any difficulties following them, get back to the support engineer via email or post here back for assistance.

[IlyasMoussa]

Currently I'm in Egypt it seems they don't support my Location ... sadly 

now I don't know what shall I do they will take my Device UUID and give me the SMC.bin file 

what else I can do should I go to the U.S with my laptop and contact them 😄 just kidding : ))

please help me 

[IT_WinSec]

As far as I know, HP provides support for Middle East and African countries.

Here is the local contact information:

>> http://www8.hp.com/emea_middle_east/ar/contact-hp/phone-assist.html

>> http://www8.hp.com/emea_middle_east/en/contact-hp/phone-assist.html

Egypt toll free phone for business class devices (in and out of warranty) > 0800 000 0813