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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2016 08:18 AM

HP Recommended
Product: Spectre x360, 13-4003
Operating System: Microsoft Windows 10 (64-bit)

I have an HP spectre x360, i7. 13-4003dx . The notebook will not charge. The battery is functioning and the process is functioning, was on 6%. The charger has been tested, a hard reset has been preformed. The Battery was disconcted and reconected with the same outcome.

The problem appears to be a common defect or intentional MTF.

I am currently in Europe on business, with a failed HP laptop. Have tried to contact local support, I have tried to enter part number and serial number, but the system will not accept my details. I have tryed calling the local contact centre. The level of support and corresponding complications have been unacceptable

I  have responded to a thread in the past, I am looking for assistance on the same topic. http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-x360-will-not-charge-nor-boot/m-p/5...

please can you connect me to support via another rout other than the browser, that will not work. Please assist f possible.

 

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