-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Notebook
- Stuck on HP logo on boot

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

06-26-2016 08:36 PM
Product: NoteBook 15
Operating System: Microsoft Windows 10 (32-bit)
Hey my HP NoteBook 15 will boot up but it'll do one of two things. It will either boot up and say preparing auto repair, then it will stop and then it,ll go to a lighted black screen. Or it will just boot up and continue trying to load a little bit and then go to the lighted black screen. Either way it ends up going to the lighted black screen. If I could get some help that would be fantastic. Please and thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.