• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-01-2017 09:47 AM

HP Recommended
Product: HP 15-ac142dx
Operating System: Microsoft Windows 8 (64-bit)

Can't get into BIOS on this laptop, can someone please provide the passcode?

 

product: HP 15-ac142dx

bios system disabled code: 59342848

 

Also, does HP lock the BIOS with all laptops by default? Or does my customer just forget that he set one?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2017 09:58 AM

HP Recommended

Hello,

 

Happy New Year !  Welcome to the HP Support forum.

 

 

HP does not lock the BIOS by default. By defaut is unlocked.

It is the customer who sets a BIOS password.

 

 

For the provided system disabled code, here is the response you need to enter >> 46020288

 

You can use this code to enter directly and reset the password/security setting.

 

 

Let me know how it goes and provide your feedback. Don't hesitate to post again.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-01-2017 09:58 AM

HP Recommended

Hello,

 

Happy New Year !  Welcome to the HP Support forum.

 

 

HP does not lock the BIOS by default. By defaut is unlocked.

It is the customer who sets a BIOS password.

 

 

For the provided system disabled code, here is the response you need to enter >> 46020288

 

You can use this code to enter directly and reset the password/security setting.

 

 

Let me know how it goes and provide your feedback. Don't hesitate to post again.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎01-01-2017 10:07 AM

HP Recommended

Thanks, that worked.

Was this reply helpful? Yes No

‎01-01-2017 10:08 AM

HP Recommended

You are most welcome ! Enjoy !

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.