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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-27-2016 03:56 AM

HP Recommended
Product: HP ENVY Sleekbook 4

Hi, I am having a problem with my power/battery on my Envy ultrabook 4. 1st of all the battery is at 84% and it says it is not charging. as soon as I disconnect the power cord it turns the laptop off completely. i have ran a battery test within the HP Support assistance and it passed that test.

 

I have also looked and fiddled with the power options and pwer services and i am still getting the same issue.

 

The laptop is out of warranty.

 

can someone hekp with this please?

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