Updated AMD software now It wont boot up

[skaterkitty]

So I just got a new laptop, went through and updated windows stuff then into the AMD cataclay control center or whatever, it sais a new versions is ready so I installed it and when It asked to restart I clicked yes and now it just gets hung up with the screen with the little HP logo in the middle and the little circling dots. I dont know what to do?

[SDJL]

Hi @skaterkitty,

Welcome to HP Forums!

I understand the laptop hangs after the graphic driver update. I want to help.

Please try the hard reset on the document  below:

HP Notebook PCs - Computer Does Not Start (Windows 10)

Let me know if it helps.

To say "Thank you", click on the "Thumb up" icon. If the problem is solved, please click on "Accepted as Solution".

Regards,
 

[skaterkitty]

Nope, took it in to bestbuy, they said they had to do a fresh install then proceeded to update everything including the AMD stuff and same thing. It just gets stuck dueing bootup after installing a updated AMD catalyst control center and they told me just dont ever update it and I will be fine. Decided to return it and just never get anything with windows 10 installed. I keep hearing stories and revies about what a piece of crap Windows 10 is.

[HPlaptop5]

Hello, if you are still having this problem, try to boot into windows safe mode and roll back the video drivers. This worked on my HP 15-afl3ldx and it has worked fine ever since. After you boot into windows safe mode, go to the start menu and search for device manager. Open it, and select AMD Radeon HD 8400 / R3 Series (yours might look a little different) under display adapters. Under driver you should see the roll back driver option. Click on this and it should fix the problem.

[skaterkitty · Accepted solution]

I know its probably not HPs fault but Microsoft was of no help and I could never get my drivers to work. AMD said it was a windwos problem, eventually I got tired of the POS knows as windows 10 and just switched to a refurbished unit running windows 7 and it runs great with no problems. Maybe someday they will figure out 10 and how to make it run right.