Will HP wipe my hard drive?

asadcat · ‎04-23-2021

I recently sent my laptop in for repairs, backed up my data, but didn’t do a factory reset since I expected to get it back. There was an unexpected delay that put my repair time back 2 months so HP offered to buy back my laptop. My pictures and documents are still on that hard drive. What is the process that HP goes through to ensure my data is completely wiped from the system? Should I be worried about my stuff leaking?

Prométhée · ‎04-24-2021

Hello
unfortunately no one here can guarantee you anything
Normally, the computer should reinstall to its original configuration, if it is to be reused!
One can only assume that HP employees have no interest in copying, disclosing personal information, or whatever!
It would be a very very serious fault, dismissal, fine, prison sentence ...

Try contacting hp directly, if that can be reassuring.

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Create an account on the HP Community to personalize your profile and ask a question