• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-05-2022 06:42 AM

HP Recommended
Product: HP Elitebook 8440P
Operating System: Microsoft Windows 10 (64-bit)

My laptop seems to startup up as normal getting to the pin screen.  After entering the pin, it continues to desktop.  However, there are no icons on desktop or anything on the bottom of the screen.

 

I have not been able to get it to the safe mode or the factory reset option.

 

The battery is dead, but plugged in.

Category:
1 REPLY 1

‎01-05-2022 07:05 AM - edited ‎01-05-2022 07:05 AM

HP Recommended

Hi:

 

Remove the battery and see if you can get into Windows with just the A/C adapter connected.

 

Here is how you can get into safe mode in W10 when you can't do it from within Windows...

 

Windows 10 Computer: How to Safe Mode without Logging In - YouTube

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.