Windows 10 - Won't wake up - HP Envy

[Bob_Ray]

Looks like a similar problem has been discussed for HP Pavillion, but I want to start this thread for users like me who have an HP Envy, who upgraded to Windows 10, but now it will not wake up from sleep, either when I close the lid, when it is left on too long, or when powered down in sleep mode.  I have to power it down (holding the power button for 10 seconds), then restarting.

I am not the geekiest person, so the suggestion in the Pavillion thread to "Revert to Windows 8.1" is meaningless because I need more specific instructions on how to do this.

Is there a patch planned for this, either from HP or Microsoft?

[Paa_Yaw]

HP Envy x360 TouchSmart

I'm having the same problem and I can't seem to find any solution. It's very worrying because I have to shut down my pc everytime I'm away

[Paa_Yaw]

I found a solution. It's still has some bugs to fix but for now, waking it up from sleep works. here's a link to a step by step proceedure

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/windows-10-sleep-mode/td-p/5170...

It worked for me, hope it works for you.

[Bob_Ray]

I tried it, and am happy to report that Paa_Yaw's solution seems to work (at least after the first time I opened the lid back up) after updating the drivers according to the instrucions on your link.  I am pasting the instructions here, in case they got lost:

- On the Desktop, right-click on This PC and select Properties

- On the left, choose Device Manager

- Click the arrow next to Display Adaptors to expand that category

- Right-click on Intel(R) HD Graphics Family and select Update Driver Software...

- Choose the option to Search Automatically for Updated Driver Software

- Your computer should find and automatically install the updated driver

- After the installation is complete, restart your computer

One clarification is that in the first step, it says 

- On the Desktop, right-click on This PC and select Properties

It should say:

- On the Desktop, right-click on File Explorer, then right-click on This PC and select Properties.

I will report back after several tries of sleeping-waking to let you know if this seems to be a long-term fix.

[WESSAX]

I have ENVY 15 K101TX; and I'm facing the same problem after upgrading to WIN10.

Whenever I try to shut down the Laptop, it just doesn't shutdown completely. The screen goes blank but the power light and fan stays on. I have to press & hold to shut down the laptop. And we all know it's not a solution.

And it also doesn't come back after sleep mode. I have to force shut down and start it again.

I have checked all the power options and have tried all the things possible.

Any one?

[Bob_Ray]

Well, I closed the top, and went to bed.  In the morning, I opened the top, and ... nothing.   😞

Does anyone know how to revert to Windows 8?

[elims]

this fix solve my problem with shut down issue, still my laptop can't wake up from sleep mode

HP ENVY Notebook - 17-k184nz, win 10

any idea how to fix it?

[elims]

fix with video drivers works only 2 days, i can;t hut down it and can't wake up it fom sleep 😞

HP any solution?

I notice aslo that win10 won't update, it is on auto but it does not work:(

[Bob_Ray]

OK, it's been a couple of weeks since I posted.  I reverted back to Windows 8.1, and that solved the wake-up/shut down, but I lost all of my apps including Microsoft Office.  So I had to call MS again, and after a loooong wait for MS to call back, an agent came on, and suggested that he help me re-upgrade to 10.  He installed an app on my deskto called "Window.ISO", and went through and re-upgraded to 10 using that app.  He then helped me reinstall all my MS apps.  Things are now working OK, except that I have problems with some folders not allowing me to write to them, even after ANOTHER call to MS.  I think that is now 4 sessions with MS..  I don't think I can endure another one.

[elims]

unbelievable there is nobody from HP to answer, help us:smileyfrustrated: