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HP Recommended
Pavilion DV7-3188cl
Microsoft Windows 7 (64-bit)

Used a drive wiping software to wipe the drive and partitions in preparation for recycling. I am original owner of computer, have the windows sticker but no disks came with computer. However, I had a set of recovery disks from the original set up of computer. When I booted with recovery disks I had it do the factory reset. It ran through all 4 recovery disks and then said I needed to restart to complete. However, when I restart it won't boot to windows.  All the memory, startup and drive tests pass. I can access the BIOS and tried booting from disk or hardrive and nothing works. If I put disc 1 back in it will let me run through the factory reset but I only get to the black screen of insert bootable device when that process runs. I ran through all the options on the HP support page, such as hard reset, restoring BIOS defaults, etc.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try prepping the hdd with the Cyberlink Utility cd provided by HP.  Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.

 

http://ftp.hp.com/pub/softlib/software11/COL32372/​pv-80183-1/sp44645.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

2 REPLIES 2
HP Recommended

Try prepping the hdd with the Cyberlink Utility cd provided by HP.  Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.

 

http://ftp.hp.com/pub/softlib/software11/COL32372/​pv-80183-1/sp44645.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

Bravo! It worked.

 

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