• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2016 07:34 AM

HP Recommended
Product: Eliteboook 8440p
Operating System: Linux

hardware

  • HP Elitebook 8440p
  • 8G
  • 128GSSD
  • 500G HD
  • Linux OS :Mint, Windows 7. Symptoms are the same for both

Symptoms of the stop:

  • Erratic system  stop
  • Blank/black screen
  • fan speeds up
  • does not always hang when playing graphics intensive games.
  • boot sequence:
    • either goes right through and is fine or hangs and does not complete bios/post
    • wait, come back later, hit the power button and sometimes it boots. fiddle with power button and after a while it will boot

System will run for a while and be fine, sometimes just reading email, it will stop, Symptoms of the stop (above).

 

Diagnostics Performed:

  • Memory test, passed. Swapped out memory with totally different memory, symptoms persist
  • reseated memory, symptoms persist
  • HP Diagnostics run w/o failure

We are looking to purchase another system due the problems diagnosing and solving these problems. We like the system, but time constraints require purchasing another system.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.