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- HP Community
- Notebooks
- Notebook Boot and Lockup
- continuous reboot from botched reset
Create an account on the HP Community to personalize your profile and ask a question
07-30-2016 05:53 PM
I had a broken screen and was using the laptop with HDMI to my TV screen. I tried resetting the harddrive to original to get rid of excess software and potential viruses because it was running slow. I did not realize that the computer would not automatically recognize the HDMI connected screen. So when I started the reset I lost the screen and could not do anything. I bought and installed a replacement screen which seems to work fine, but all I get is the blank screen with the HP logo in the middle and a continuous reboot loop. What can I do?
Solved! Go to Solution.
Accepted Solutions
07-31-2016 03:58 AM
Hi,
Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-31-2016 03:58 AM
Hi,
Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-31-2016 07:53 AM
HP Pavilion 17 Notebook PC J9N56UA#ABA. I had tried fn+f11 from other posts to no avail. ESC worked though to get me to a menu where I could see I was doing something. Then by trial and error I found that ctrl+f11 works. Recovery complete. Your find the model instructions told me about the ESC key. Thanks for the help.
07-31-2016 07:59 AM
Hi,
You're welcome and good to hear it's Ok
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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