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‎06-09-2016 01:19 AM

HP Recommended
Product: HP Envy x 2 detachable PC13
Operating System: Microsoft Windows 10 (64-bit)

When I turn on my notebook on it starts and shows the word 'restarting' But will not move on.   It is like the O/S is stuck in the restarting mode and will not go to run. Before this error happened I did close my notebook by using my restart button

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2016 02:36 AM

HP Recommended

Unfortunately, the best way to turn off a notebook is with the shutdown button or by close it to let it sleep or hibernate.

 

It is time to use your usb recovery media to access Windows system restore.

 

Boot to the usb flash drive  and select Windows system restore.

 

Choose a restore point dated before  the problem you are having started.

 

System restore is reversible and will not delete your stored documents, photos, videos or music.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎06-09-2016 02:36 AM

HP Recommended

Unfortunately, the best way to turn off a notebook is with the shutdown button or by close it to let it sleep or hibernate.

 

It is time to use your usb recovery media to access Windows system restore.

 

Boot to the usb flash drive  and select Windows system restore.

 

Choose a restore point dated before  the problem you are having started.

 

System restore is reversible and will not delete your stored documents, photos, videos or music.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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